Privacy Policy – Digital Mitra Service

Digital Mitra Service (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all users who access our website or avail our digital services. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information provided by users while using our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all users, customers, and visitors who access Digital Mitra Service through our website, physical office, or any digital communication channel including phone calls, WhatsApp, or email.

This policy governs the collection and usage of personal information provided voluntarily by users for availing digital services.

2. Information We Collect

We may collect the following types of personal and non-personal information:

• Full name of the applicant
• Mobile number and email address
• Address and location details
• Information related to government forms, job applications, student services, EPFO/PF services, insurance or LIC-related enquiries
• Any other information voluntarily submitted by the user for service completion

We do not collect sensitive personal data unless it is strictly required for completing a requested service.

3. Purpose of Information Collection

The information collected is used strictly for legitimate business purposes, including but not limited to:

• Processing government, student, job, EPFO, insurance, or other digital service applications
• Communicating with users regarding their requests, appointments, or application status
• Verifying information for accuracy and service eligibility
• Improving service quality and customer support
• Complying with legal or regulatory requirements

4. Information Sharing & Disclosure

Digital Mitra Service does not sell, trade, or rent personal information to third parties.

Information may be shared only in the following cases:

• When required to submit data on official government portals or authorized platforms
• When disclosure is required by law, regulation, or legal process
• When explicit consent is provided by the user

All information sharing is limited strictly to service-related requirements.

5. Data Security & Protection

We take reasonable and appropriate security measures to protect personal information against unauthorized access, misuse, loss, or alteration.

• Limited access to personal data
• Secure handling of digital and physical records
• Internal confidentiality practices

However, users acknowledge that no digital transmission or storage system can be guaranteed to be 100% secure.

6. User Responsibilities

Users are responsible for:

• Providing accurate and complete information
• Ensuring correctness of documents submitted
• Keeping their personal contact details updated

Digital Mitra Service shall not be responsible for service delays, rejections, or errors arising due to incorrect or incomplete information provided by the user.

7. Third-Party Websites & Portals

Our services may require interaction with third-party government portals or external websites. Digital Mitra Service has no control over the privacy practices of such websites and shall not be responsible for their content or policies.

8. Cookies & Tracking

Our website may use basic cookies or similar technologies for improving user experience and website functionality.

9. Policy Updates & Changes

Digital Mitra Service reserves the right to update or modify this Privacy Policy at any time without prior notice.

10. Consent

By using our website or services, users acknowledge that they have read and agreed to this Privacy Policy.

11. Contact Information

Digital Mitra Service
Chiraiyakot, Mau, Uttar Pradesh – 276129

Email:
servicedigitalmitra@gmail.com
ay18081998@gmail.com

Contact Numbers:
8808662830
9452219216